It's simple 100% satisfaction, or your money back.
Our guarantee guidelines:
We will exceed your expectations of a service company
"When you call us, we'll be there." Today if we can, but no later than tomorrow. It's our 48-hour callback policy. (Excludes Sunday's and Holidays.)
Unlimited Free Reservices: If the pests come back, we do too. No charge. Communication is key. We love to hear from customers who need a little extra help. It means they understand that we are there for them.
"We just gotta know it's right." When you have a problem, we'll call you back a few days after the treatment to confirm that things are taken care of.
Flexible scheduling: Monday through Saturday, 7 a.m. through 8 p.m. Tell us when you want us there. Nobody wants to take vacation time to meet "the bug guy."
The anti-"no-show" policy: Nothing is more annoying than being stood up by a Service Company. If we fail to show up in the scheduled time frame without calling prior to reschedule, then the next regular service is free. With this kind of policy, we obviously must make our appointments to remain in business.
Note: Guarantees are included on all service agreements. Please see service agreement for details.
A comprehensive search of the property for rodent activity
1 hr1 hour
Trip Fee $50
Trip Fee $50
-Every Maxus inspection will include a thorough interior and exterior search for entry points and signs of damage from rodents, communicating with you any issues and using the best treatment methods to solve the issue safely while preventing further infestation
-The Trip fee for this service is to cover travel cost, if you decide to move forward with one of our custom treatment plans, we will apply the $50 Trip fee as credit to the treatment plan you chose.
-Any entry points found into the home will be clearly communicated with measures needed in order to fix the damage
-We will provide an exclusion/repair service if damage is determined to be fixable, for an addition cost of $50 per entry point
-After inspection we will discuss whether a trapping program or a monthly monitoring program would be best for solving the rodent issues on the property